Cancellation & Refund Policy

• All sessions (online or in-person) must be booked in advance through our official booking system or via direct confirmation.
• Confirmation details will be shared via email or phone after successful booking and payment.

Client-Initiated Cancellation:

• Cancellations made at least 24 hours before the scheduled session will be eligible for a free reschedule or partial refund (see below).
• Cancellations made within 24 hours of the session are not eligible for a refund, but rescheduling may be allowed at the discretion of the counsellor/coach.

Provider-Initiated Cancellation:

• In the rare event that we need to cancel a session due to unforeseen circumstances, clients will be offered a reschedule at no extra cost, or a full refund if rescheduling is not possible.

Eligible Refunds:

• If a client cancels 24 hours or more before the session, they may receive up to 80% of the fee refunded, or apply the full amount as a credit for a future session.

Non-Eligible Refunds:

• No refunds are provided for sessions missed without notice (no-shows).
• Group programs, workshops, or discounted packages are non-refundable once started but may be transferable (to another date or participant, upon request and approval).

• Clients may request to reschedule their session at least 12 hours in advance.
• Rescheduling is subject to availability and must be confirmed by us via email/phone.

• Any digital resources (worksheets, guides, recordings) once delivered are non-refundable, as they are intangible goods.

• Approved refunds will be processed within 7–10 business days through the original mode of payment.
• Any processing fees charged by the payment gateway may be deducted from the refund amount.